If you wish to take a tour of the building and its facilities please contact your Property Manager.
Please submit a request via the Help Desk for a major spill to be cleaned up, please provide details regarding the location of the spill and a cleaner will be arranged to attend to this.
For any specific cleaning requests please lodge your enquiry through the Help Desk, confirmation will be provided by your building Facilities Manager.
The Help Desk can be accessed at www.investahelpdesk.com.au, to add a another in-house tenant representative for your tenancy on the Help Desk please contact your Asset Service Team to arrange for details of an in-house tenant representative to be modified, deleted or updated.
The loading dock is for the use of building contractors, couriers and drop on/off for contractors only.
Should tenants require contractor access to the loading dock, requests will need to be made via the Investa Help Desk with a time and date specified for use.
All requests to use the goods lift will need to be submitted via the Investa Help Desk, please advise the time and date required for use of the goods lift within your request.
We ask that 24 hours notice is provided prior to the booking of the goods lift. Confirmation of your booking will be provided by the buildings Facilities Manager through the Help Desk.
All requests will need to be made via the Investa Help Desk, please submit requests at least 24 hours prior so that access cards can be arranged and issued if required. Confirmation will be provided by the buildings Facilities Manager via the Investa Help Desk.
Please note that all before access can be granted to complete tenant fit out works, the works need to be approved by the Senior Facilities Manager, contact details of your Facilities Managers can be found in your buildings Meet the Team document.
If you have lost an access card please place a request through the Investa Help Desk for an additional card to be ordered, you will need to provide the card holders details, access requirements and the lost card number if possible.
Once your card is ready for collection your office tenant representative will be advised by the Facilities Manager. A pre-determined amount of access cards have been provided to each tenancy, should you require additional cards for the office a request can be made at a charge via the Help Desk portal by supplying the above details.
If an employee no longer works for your organisation and did not return their access card then please provide us with their full name and access card number (if you have it) so that their card can be cancelled.
If you are in possession of their access card then you can reuse the card for another employee. Please inform the Facilities Manager to update the name attached to the access card. For security reasons we recommend that you maintain an updated access card register for all your employees.
If you require after-hours air-conditioning to be organised please lodge a request through the Investa Help Desk providing details of the times and date period you wish for the after-hours air-conditioning to be activated, confirmation of your request will be provided by a Facilities Manager shortly thereafter.
If you find the temperature in the office is uncomfortable for staff please request for your in-house tenant representative to raise a service request through the Help Desk. The issue will be logged and the Facilities Manager or a contractor will address the issue.
Please note that the temperatures' of some tenancy areas are pre-set or tenant controlled, such as in the meeting or IT rooms, and therefore cannot be adjusted by a tenant.
Use the like button when you see something you like or something you agree with. This will just count your 'like' and add 1 to the count of 'likes'. A user can only like something once.
Likes are anonymous, regular users cannot see who has clicked the 'like' button.
No problems, we're adding new products all the time. Simply email the Tenant Relationship Manager on email@example.com and we'll work on adding those products to the store for you.
No, 201 Kent is provided to tenants by the building owners at no cost to end users.
The building owners and managers are looking to offer a fantastic level of service and amenity to all tenants.
If you have any questions or are encountering issues, please contact the Tenant Relationship Manager on firstname.lastname@example.org. They are highly skilled and will be able to assist you with most questions. If you have a problem with something that is out of their hands, they will contact the development team and get that answer for you.
Aha, you've found one of our fantastic features. We know you don't have time to waste so this icon is an 'express checkout' feature called QUICK BUY.
If you click on this icon from the store page, that item will be placed straight in your cart and you will be taken to the checkout page - skipping a few steps. For simple product types such as books and gifts, this can save you a lot of time!
To see all the items available for quick buy, simply filter by quick by items in the left hand side of the store.
This is not a problem. Simply go back to the event and you can remove your RSVP by clicking 'cancel RSVP' on the top right hand side. The count of attendees will reduce by 1 and your image will disappear from the listed attendees on the event detail.
If you have bought tickets, this is a little more complex and the answer depends on the event itself. See the Tenant Relationship Manager for help in this instance.
Yes, you can. This is particularly helpful if you want to arrange catering or a bigger order. Advance ordering is also a great way to guarantee you get what you want for breakfast or lunch, instead of having to settle for whatever is left in the bain marie by the time you arrive!
When you are placing an order, simply select ‘Later Date’ on the checkout screen and select a date & time in the future.
Keep in mind that the item can only be pre-ordered for times it is available. Availability is usually visible on the product on the right hand side. The concierge will contact you if there is any problems with an order that you place for a future date and time.
Yes, you can! We support all Apple & Android phones & tablets.
We are working on an app, which will make this even easier. Suggestions from users are very welcome.
The site is available 24/7 online, with the exception of when its down for scheduled maintenance. Orders can be placed at anytime from anywhere you have access to the internet.
Many users place orders in the evening and pre-order their lunch or breakfast for the next day - super convenient!
The availability of products for delivery or pick up differs from item to item. Some products are only available during office hours, but others are available after hours. This information is available on each product page.
Information and subscriptions to 201 Kent can all be fully controlled and managed by you, the user. See below for how the site communication typically works.
All registered 201 Kent users automatically receive a weekly update from the site - with the latest news, events and offers. If you would prefer not to receive these, you can simply change your subscription preferences by using the link at the bottom of any of these emails. You can unsubscribe from newsletters without affecting your actual user account and login.
Some users prefer to get their site updates via twitter. Click the link in the site footer to follow us on twitter and receive updates that way.
If you post a comment on the community board, you will automatically receive subsequent replies and comments for that thread. These can be switched off in the subscriptions section of your My Account pages.
When you place an order or RSVP to an event, you will receive a confirmation email. These are a system email that cannot be switched off.
If you have comments or suggestions about our user communication, we would welcome them. Please contact the concierge to pass on this feedback.
I’m afraid we can’t see which password you are using. We do this to maximise security, but it also means we can’t send you the password.
Please use the ‘Forgot Password’ link on the front page and follow the prompts. You will be sent a one-time only login link to the site via email and you can change your password then.
Simply select "Select a card for this purchase" under the Payment Method section on the Checkout Page and click on "New Card".
Once new details have been entered and the purchase processed, this new card will be available as an option on checkout.
Please contact the Tenant Relationship Manager on email@example.com with your username and/or your first & last name. The Tenant Relationship Manager will find you on our system and tell you which email address you used.
Simply navigate to your My Account section on the top right corner of the page, click on Manage credit cards and click Delete button at the bottom of the page.
We don't store credit cards in our system. When you submit your card details, they are passed securely though to our payment gateway provider Stripe and stored in their PCI DSS compliant system.
We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.
Some general information about Stripe:
Stripe holds the highest level of PCI DSS accreditation.
We do this to make things easier for you. One of the most tedious elements of online shopping is entering your address and CC details. Through 201 Kent, you have access to a multitude of products from different suppliers - all with the convenience of a simple, seamless checkout.
Once you have entered your details once, you won't need to enter them again.
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